Transformation Leader & Advisor
Susan Helles
Helping organisations turn strategic ambition into successful, practical transformation.
Susan Helles is an experienced transformation leader with a background from international consulting and leadership roles. She has led numerous business and technology transformations across industries and helped organisations navigate complex transformation landscapes, delivering lasting results.
Her work focuses on translating strategic ambition into structured execution by combining strong governance with global business process and data harmonisation, organisational change and stakeholder alignment.
About
A transformation leader and consulting executive
Susan Helles is a transformation leader with extensive experience from international consulting and leadership roles, including IBM and Capgemini. Throughout her career, she has worked with organisations across industries to structure and lead complex business and technology transformations.
Her work is characterised by a strong focus on translating strategic ambitions into practical and sustainable results. She is known for bringing clarity and structure to complex initiatives, establishing effective governance and aligning leadership teams and stakeholders around a common direction.
She is particularly recognised for quickly understanding complex organisational environments and identifying the underlying challenges in transformation initiatives, enabling organisations to address issues early and create strong alignment around solutions.
In addition to leading transformation initiatives, Susan Helles has built and developed consulting teams and project management organisations, supporting professionals in delivering complex programmes and customer engagements. Her leadership style combines clear direction with collaboration, enabling organisations and teams to navigate change and deliver lasting results.
A core belief throughout her work is that sustainable transformation is driven by people. Organisational change management is therefore integrated from the outset and treated as a core discipline rather than an add-on to transformation initiatives.
Areas of Focus
Transformation competencies
- 01
Transformation Leadership
Leading complex business and technology transformations from strategic ambition to practical execution. Supporting organisations in structuring initiatives, establishing governance and ensuring that transformation efforts deliver sustainable results.
- 02
Governance, PMO & Value Realisation
Designing governance structures and program management frameworks that create transparency, enable informed decision-making and ensure that transformation initiatives deliver measurable value. A strong focus is placed on identifying early value opportunities and ensuring that benefits are realised as transformation progresses.
- 03
Business Process & Data Harmonisation
Driving global business process harmonisation and data alignment across organisations and markets, enabling efficient operations and scalable digital platforms while leveraging opportunities for automation and AI.
- 04
Organisational Change & Stakeholder Alignment
Ensuring that transformation initiatives are anchored within the organisation through structured change management, leadership alignment and active stakeholder engagement.
- 05
Complex & Troubled Transformation Programs
Supporting organisations in navigating challenging or stalled transformation initiatives by identifying root causes, restoring clarity and rebuilding alignment and trust between stakeholders — including customers and solution vendors — to re-establish momentum and progress.
Experience
Career overview
Independent Transformation Advisor
Supporting organisations in leading complex business and technology transformations, including governance design, organisational change and program recovery in complex transformation environments.
Partner / Executive Consultant
Mio ManagementAdvising organisations on large transformation initiatives across industries, while leading consulting teams and supporting clients in structuring and executing complex transformation programmes.
Interim Consulting Director
Schilling InternationalMember of the management team responsible for consulting delivery, team leadership and development of transformation engagements for international clients.
Principal
Capgemini Business ConsultingLeading international consulting engagements focused on business transformation and digitalisation, while managing teams of business consultants, programme and project managers and solution architects.
Principal / Nordic Consulting Leadership
IBM Consulting GroupBuilding and leading consulting teams across the Nordic region and delivering large-scale technology-enabled transformation initiatives for international clients.
Selected Engagements
Transformation in practice
- 01
International Manufacturing Group
Global ERP & Business Process Transformation
Supporting global harmonisation of business processes, data and ERP platforms across international operations.
- 02
Nordic Financial Services Organisation
Enterprise Platform Transformation
Supporting the transformation towards a modern cloud-native platform environment across business domains.
- 03
International Aviation Services Company
Global Digital Service Transformation
Restructuring and stabilising a complex digital transformation programme supporting global service operations.
- 04
Nordic Telecom Operator
Commercial & CRM Transformation
Leading transformation of commercial processes and CRM platforms across multiple Nordic markets.
- 05
International Financial Institution
Global Transformation Governance & Program Recovery
Supporting the stabilisation of a complex transformation programme by restoring governance structures, stakeholder alignment and execution clarity.
Contact
Get in touch
Susan Helles is based in Copenhagen and works with organisations across industries on complex transformation initiatives.
She can be contacted directly via email or through LinkedIn.
Susan Helles is also co-founder of Nordic Transform, an advisory initiative focusing on business and technology transformation.